Jayan9 Privacy Policy — How We Keep Your Information Safe

Jayan9 places the highest importance on its users' privacy. This Privacy Policy explains what information is collected when you use the Jayan9 website, mobile app, and related services, how that information is used, and what rights you have.

This policy applies across all Jayan9 platforms — covering everything from website browsing and account registration to deposits, gameplay, and customer support interactions.

By using the Jayan9 platform, you agree to this Privacy Policy. If you have any questions about any part of it, please reach out to our Help Center — we're happy to walk you through everything in detail.

Jayan9 collects two types of information — what you provide directly, and what is automatically generated as you use the service.

Information You Provide Directly

• Identity Information: Full name, date of birth, National ID number.
• Contact Information: Mobile number, email address.
• Payment Information: Your bKash, Nagad, or Rocket number — however, all complete payment details are stored in encrypted form.
• KYC Documents: A photo of your national ID or passport along with a selfie — used solely for identity verification.
• Support Conversations: What you share via live chat or email.

Automatically Collected Information

• Device Information: Operating system, browser type, screen resolution.
• Usage Data: Pages visited and time spent, games played, and login timestamps.
• IP Address: For security and fraud prevention purposes.
• Cookie Data: For saving session data and preferences.

Jayan9 uses the data it collects for the following purposes only, and for nothing beyond them:

• Account Management: Completing registration, verifying login, and ensuring account security.
• Payment Processing: Processing deposit and withdrawal transactions.
• KYC Verification: Verifying age and identity to ensure responsible gaming.
• Customer Support: To resolve your issues promptly and provide accurate support.
• Fraud Prevention: Detecting suspicious activity to keep your account secure.
• Service Improvement: Analyzing usage patterns to make the platform more intuitive and seamless.
• Relevant Communications: Keeping you informed about important updates or promotions — you can opt out at any time.

Jayan9 shares information with specific parties only in limited circumstances and strictly on a need-to-know basis. Those circumstances are clearly outlined below:

• Payment Provider: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• Game Provider: Only the session data necessary to run games is shared with companies such as Pragmatic Play and Evolution — no personal details.
• Identity Verification Partners: Approved third-party providers are used to assist with identity verification during the KYC process.
• Legal Obligations: We comply with any legal directive issued by a government authority or court.
• Fraud Prevention: Anonymized data may be shared with industry-standard fraud detection services.

Outside of the parties listed above, Jayan9 does not share your personal information with any third party.

Jayan9 uses cookies to enhance your experience. Cookies are small text files stored in your browser. They cannot access your device or files.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect login functionality and certain services.

Jayan9 uses industry-standard technology and processes to keep your information secure. Here is a brief overview of our security measures:

• Encryption: TLS/SSL encryption is used for all data in transit. Sensitive data at rest is encrypted with AES-256.
• Access Control: Only authorized Jayan9 staff can access specific data on a need-to-know basis — not all information is open to everyone.
• Regular Audits: System security is regularly tested by independent third parties.
• Data Separation: Payment information is stored on a separate, secured server — not directly connected to the main platform.
• Retention Period: Data is retained for as long as your account remains active. After account closure, data will be deleted within 5 years unless retention is required by legal obligation.

You have a number of rights over your personal data on Jayan9. Contact support to exercise any of these rights.

There may be certain limitations when exercising these rights due to legal obligations or ongoing investigations.

Jayan9 strictly does not collect information from or provide services to anyone under the age of 18. This is enforced through age verification at registration and identity document checks during the KYC process.

If a minor's information is collected by mistake and this comes to our attention — or is brought to our attention — that account will be closed immediately and all associated data will be permanently deleted.

If a parent or guardian suspects that a minor has created a Jayan9 account, please contact our support team directly and we will take immediate action.

Jayan9 may update this Privacy Policy from time to time. When changes are made, the following process will be followed:

• The "Last Updated" date at the top of this page will change accordingly.
• For significant changes, notice will be sent to your registered email address or posted on the platform.
• Continued use of Jayan9 after any changes take effect will be considered acceptance of the updated policy.

It's worth checking this page occasionally — though we'll notify you separately if any major changes are made.

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to us through the following:

• Email: support@jayan9.xyz
• Live Chat: Chat with us directly on the Jayan9 platform (available 24/7 in Bengali)
• Help Center: jayan9.xyz/help-center

Requests for data deletion or correction will require identity verification. We typically respond within 7 business days.