Jayan9 Terms & Conditions — Full Platform Usage Policy

Jayan9 is an online gaming and Sports Betting platform operating for users in Bangladesh. These Terms & Conditions define the legal relationship between Jayan9 and its users.

Jayan9 reserves the right to amend these Terms & Conditions, in part or in full, at any time. Any changes will be announced via a notice on the platform and, where possible, communicated to registered email addresses. Continued use of Jayan9 following any such changes will be deemed acceptance of the updated terms.

• These Terms & Conditions are published in Bengali, and the Bengali version shall be considered the definitive text.
• An internet connection and a compatible device are required to access Jayan9's services.
• Accessing the platform constitutes full acceptance of these terms.
• Jayan9 may temporarily suspend its services for technical maintenance or any other operational reason.

To create an account with Jayan9, the following requirements must be met:

• Age Requirement: Registrants must be at least 18 years of age. Registration by minors is strictly prohibited.
• Accurate Information: You must provide accurate, genuine information — including your name, date of birth, phone number, and email.
• One Account: Each individual may hold only one account. Creating multiple accounts is strictly prohibited.
• KYC Verification: Identity must be verified using a National ID or passport before any withdrawal can be processed.
• Password Security: Users are responsible for keeping their account password confidential. Passwords must not be shared with any third party.

Jayan9 reserves the right to decline any registration request without providing a reason. If information submitted during registration is found to be false, the account will be suspended immediately and the balance may be forfeited.

You can deposit and withdraw funds at Jayan9 via bKash, Nagad, and Rocket. All payment-related rules are outlined below:

• A completed KYC verification is required before any withdrawal can be processed.
• Withdrawals are generally processed through the same method used for the original deposit.
• Bonus funds cannot be withdrawn directly — they only become withdrawable after the wagering requirements have been met.
• Jayan9 may request additional verification for suspicious transactions.

Jayan9 offers a variety of bonuses and promotions. Each bonus comes with its own terms, which should be read carefully before claiming.

Wagering Requirements

To withdraw bonus funds, you need to wager them a set number of times — this is known as a wagering or rollover requirement. At Jayan9, the wagering requirement is typically between 15x and 30x, meaning a ৳1,000 bonus would require ৳15,000 to ৳30,000 in total bets.

• Each promotion has its own validity period — if the wagering requirement is not met within that time, the bonus will be forfeited.
• Each account is eligible to claim any given promotion only once.
• Jayan9 reserves the right to modify or cancel any promotion at any time without prior notice.
• Accounts may be investigated if bonus abuse is suspected.
• For Sports Betting bonuses, the minimum odds are generally set at 1.70.

The following general rules apply across all games on Jayan9 — including slots, Live Casino, Sports Betting, crash games, and all other categories:

• Technical Errors: If a server or software error causes an abnormal outcome in any game, Jayan9 reserves the right to void that round and refund the wagered amount.
• If the Live Stream Is Interrupted: If a Live Casino game stream is interrupted, any round that had already started will be settled based on server logs once they are reviewed.
• Sports Betting Settlement: Bets are settled based on the official final result of the match. For delayed or abandoned matches, international rules apply.
• RNG & Fairness: All slots and virtual games use an RNG (Random Number Generator) that is regularly audited by independent third parties.

Game-specific rules for each category are available in Bengali at the Jayan9 Help Center.

The following activities are strictly prohibited on Jayan9 and will result in permanent account closure:

• Creating an account under a false identity or in someone else's name.
• Operating more than one account per person or household.
• Using multiple accounts for the purpose of bonus abuse.
• Placing bets using automated software or bots.
• Intentionally exploiting system vulnerabilities or bugs for personal gain.
• Using the platform for money laundering or handling illicit funds.
• Attempting unauthorized access to another user's account.
• Abusive behavior toward staff or representatives.

Jayan9 believes gaming should be fun, not stressful. That's why we provide a range of tools to help keep our users safe:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily or permanently close your account.
• Reality Check: Keep session reminders enabled to track how long you have been playing.
• Session Limits: Decide in advance how long you will play each day.

If you feel gaming is becoming a problem, please reach out to our support centre. Jayan9 works with external organisations where necessary to promote responsible gaming.

Jayan9 may suspend or permanently close an account under the following circumstances:

• If any clause of these Terms & Conditions is violated.
• If it is proven that an account was registered using false or incomplete information.
• KYC verification has not been completed.
• In cases of suspicious financial activity.
• By order of a court or regulatory authority.

Users may close their account at any time. If a balance remains, it can be withdrawn once verification is complete. Bonus balances are not withdrawable unless the wagering requirement has been met.

Jayan9 treats the protection of users' personal data as its highest priority. For more details, please visit our Privacy Policy Read.

• All data is protected with 256-bit SSL encryption.
• Personal data is never sold to third parties.
• Payment information is stored on a separate, secure server.
• Users may view their personal information or request corrections at any time.

If you have a complaint or dispute, please contact Jayan9's support team directly in the first instance. Most issues are resolved within 72 hours.

• Complaints must be submitted within 30 days of the incident.
• You may appeal any decision made by Jayan9 directly via email.
• If both parties are unable to reach a resolution, the matter will be referred to an international gaming dispute resolution process.

Email: support@jayan9.xyz